Survey

With your insights, we can create a website that truly supports our area and those seeking recovery. Let’s work together to make our online presence as strong as our community.

1. Purpose of Visit

1a. When you visit our website, what is your main goal? (You may choose more than one.)

• Finding meeting times or locations
• Learn about the Suncoast Area of NA
• Meeting literature (readings)
• JFT
• Clean Time Calculator
• Suncoast Area Service minutes (ASC/RSC/Financial)
• Announcements
• Activities and Events
• H & I information
• Learning more aboout Narcotics Anonymous
• Learn about Service Commitments available

1b. If you visit our website for reasons other than listed above, please explain:

1c. Do you typically find the information or resources you’re looking for?

• Yes
• No

1d. If not, what additional information would be helpful in finding information and resources?

2. Navigation and Usability

2a. How easy is it for you to navigate the website (e.g., finding meetings, announcements)?

• Very easy
• Somewhat easy
• Varies
• Somewhat difficult
• Very difficult

2b. Are there any areas or pages you find difficult to locate or access?

2c. How quickly are you usually able to find the information you need?

• Very quickly
• Somewhat quickly
• Varies
• Somewhat slowly
• Very slowly

3. Content Quality and Relevance

3a. Do you feel that the information on our website is clear, accurate, and up-to-date?

3b. Is there any content or resource that you think is missing or could be added?

3c. How relevant and helpful are the community announcements or updates on our website?

• Very relevant and helpful
• Somewhat relevant and helpful
• Varies
• Somewhat irrelevant and unhelpful
• Very irrelevant and unhelpful

4. Design and Visual Appeal

4a. How would you describe the look and feel of the website?

• Modern
• Inviting
• Indifferent
• Outdated
• Hectic

4b. Please provide any feedback you have on the look and feel of the website.

4c. Do you find the text readable and the images or graphics useful?

• Yes
• No

4d. What suggestions do you have for making the site more visually appealing?

5. Accessibility and Device Compatibility

5a. If you have accessed the website on a mobile device, how would you rate your experience?

• Very good
• Good
• Varies
• Bad
• Very bad

5b. Were there any sections that were hard to read or interact with on your device? Please be as specific as possible (i.e. specify the page, section, and which elements, such as linked text).

5c. Do you have any suggestions to improve the website’s accessibility or usability? (e.g., improve inclusivity, such as screen-reader compatibility, font size adjustments, or color contrasts for visually impaired users)

6. Engagement and Interaction

6a. How helpful are the contact information, resources, and support options provided on the website?

• Very helpful
• Somewhat helpful
• Varies
• Somewhat unhelpful
• Very unhelpful

6b. Please share any suggestions on improving the contact information, resources, or support options.

6c. How likely would you be to recommend the website to someone looking for support?

• Very likely
• Likely
• Indifferent
• Unlikely
• Very unlikely

7. General Feedback and Improvements

7a. What do you like most about the website?

7b. How important are aesthetics versus functionality to you on this website?

• Ease of use is more important
• Ease of use is somewhat important
• Neither are important
• Aesthetic (visual appeal) is somewhat important
• Aesthetic (visual appeal) is more important

7c. What do you think could be improved to make the website more helpful?

7d. Are there any features or changes you’d like to see in the future?

7e. What would be the most valuable improvement we could make to the website? (i.e., which improvements are most important to you)

Submit

If there are any issues with this contact form, please email webservant@suncoastna.org.